MCBH Kaneohe Bay
Utility Setup Guide 2026
Set up electricity, gas, water, and internet before your PCS arrival in Kaneohe, Hawaii. Utility costs here are above average vs. the national average.
- →Comcast/Xfinity: Military discount + free installation (xfinity.com/military)
- →AT&T: Active duty discount plans (att.com/military)
- →Spectrum: No contracts for military families
- →Starlink: Available in rural areas near some installations
- →On-base: Check if your housing includes WiFi
Confirm on-base vs. off-base housing
On-base privatized housing typically bundles utilities in your BAH payment. Confirm with the housing office before setting up accounts — you may not need to.
Set up electricity 2 weeks before arrival
Call Hawaiian Electric (HECO) at (808) 548-7311. Request service start 1–2 days before your move-in date. You'll need your new address and may need to pay a deposit (show military ID to reduce or waive).
Set up natural gas (if applicable)
Contact The Gas Company (ThinkTech) at (808) 535-5933. Gas is often needed for heating, water heating, and ranges. Set up on the same call as electricity.
Set up water/sewer through the city
Honolulu Board of Water Supply. Call the Kaneohe city hall or your property manager. Many require a deposit; military ID can help waive or reduce it.
Order internet 2–3 weeks in advance
Internet installation slots book fast. Order 2–3 weeks ahead. Ask for military discount and confirm the installation date. Consider Starlink as a backup if local providers are delayed.
Update all utility addresses for BAH records
Ensure your utilities match your address in DEERS/myPay. Mismatches can affect BAH calculations.
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